Terms & Conditions
Effective Date: 16 August 2026
Welcome to Nizzo Heart Care, a service of Nizzocare Health Services.
These Terms & Conditions explain the rules for using the Nizzo Heart Care website and services. By accessing our website, submitting an enquiry, booking a service or using any of our healthcare coordination services, you agree to these terms.
Please read these Terms & Conditions carefully.
1. About Nizzo Heart Care
Nizzo Heart Care is a heart-care service provided by Nizzocare Health Services.
We aim to help patients access and coordinate various cardiac healthcare services, including:
Heart health checkups
Cardiologist consultations
Cardiac diagnostic tests
ECG
2D Echo
TMT
Holter monitoring
Angiography
Angioplasty
Cardiac surgery
Bypass surgery
Heart valve surgery
Second opinions
Affordable heart treatment packages
Government health scheme assistance
Post heart surgery care
Home nursing
Patient care
Physiotherapy
Home diagnostics
Doctor-at-home services where available
The availability of individual services depends on the patient’s location, medical requirements, healthcare provider and service availability.
2. Use of Our Website
You agree to use the Nizzo Heart Care website only for lawful purposes.
You must not:
Use the website for fraudulent purposes
Provide false or misleading information
Attempt to gain unauthorized access to our website or systems
Upload harmful files or malicious software
Interfere with website security
Copy or misuse website content without permission
Use our website to impersonate another person or organization
We reserve the right to restrict or suspend access if we reasonably believe that the website is being misused.
3. Healthcare Information on Our Website
The information published on the Nizzo Heart Care website is provided for general educational and healthcare information purposes.
Our website may contain information about:
Heart diseases
Heart symptoms
Cardiac tests
Heart treatments
Heart surgeries
Recovery after heart surgery
Healthy lifestyle
Government healthcare schemes
This information should not be considered a substitute for professional medical advice, diagnosis or treatment.
Important
Do not make medical decisions based only on information available on our website.
Always consult a qualified healthcare professional for diagnosis and treatment.
4. No Medical Emergency Service
The Nizzo Heart Care website is not an emergency medical service.
If you or another person experiences severe or sudden symptoms such as:
Severe chest pain
Serious difficulty breathing
Fainting
Sudden weakness
Severe dizziness
Sudden confusion
Other potentially life-threatening symptoms
seek immediate emergency medical care.
Do not wait for an online enquiry, telephone response, doctor-at-home appointment or website response.
5. Doctor and Specialist Services
Nizzo Heart Care may help patients connect with appropriate doctors, cardiologists, cardiac surgeons and other healthcare professionals.
The healthcare professional is responsible for:
Medical evaluation
Diagnosis
Treatment recommendations
Prescription
Medical decisions
Surgical decisions
Follow-up medical care
Nizzo Heart Care does not replace the professional judgment of the treating doctor.
Treatment decisions should always be made between the patient and the treating healthcare professional.
6. Hospital and Healthcare Provider Services
Nizzo Heart Care may help patients connect with hospitals, diagnostic centers, doctors and other healthcare providers.
Healthcare providers may operate independently and may have their own:
Terms and conditions
Privacy policies
Pricing
Appointment rules
Admission requirements
Cancellation policies
Treatment protocols
Patients should review and accept the applicable terms of the healthcare provider before receiving services.
7. Service Availability
We make reasonable efforts to provide accurate information about available services.
However, services may depend on:
Patient location
Doctor availability
Hospital availability
Diagnostic center availability
Healthcare professional availability
Appointment slots
Medical requirements
Government scheme eligibility
Partner availability
We cannot guarantee that every service will be available at every location or at all times.
8. Appointments and Bookings
When you request an appointment through Nizzo Heart Care, we may collect information such as:
Name
Mobile number
Email address
Preferred appointment date
Healthcare requirement
Location
An appointment request does not necessarily mean that the appointment is confirmed.
The appointment becomes confirmed only after appropriate confirmation from Nizzo Heart Care, the doctor, hospital or healthcare provider, as applicable.
Appointments may be rescheduled because of:
Doctor availability
Hospital requirements
Medical emergencies
Technical issues
Operational reasons
Other circumstances beyond our control
9. Cancellation and Rescheduling
Cancellation and rescheduling rules may vary depending on the healthcare provider or service.
If you need to cancel or reschedule an appointment, please contact us as early as possible.
Where a third-party hospital, doctor or diagnostic center has its own cancellation policy, that policy may apply.
10. Healthcare Service Charges
Prices for healthcare services may vary depending on:
Hospital
Doctor
Procedure
Room category
Diagnostic tests
Medicines
Medical equipment
Patient condition
Additional medical requirements
Any price displayed on the Nizzo Heart Care website should be considered subject to confirmation unless specifically stated otherwise.
Additional charges may apply if additional medical services, investigations, medicines, procedures or hospitalization are required.
11. Affordable Heart Care Packages
Nizzo Heart Care may provide or coordinate affordable heart-care and cardiac surgery packages through participating healthcare providers.
Packages may include selected services such as:
Cardiologist consultation
Diagnostic tests
Angiography
Angioplasty
Bypass surgery
Valve surgery
Other cardiac procedures
Package Conditions
Each package may have specific:
Inclusions
Exclusions
Eligibility requirements
Hospital conditions
Room category
Investigation requirements
Medicine charges
Consumable charges
Additional procedure charges
Patients should confirm the complete package details and final cost before proceeding with treatment.
12. Government Health Schemes
Nizzo Heart Care may help eligible patients explore government healthcare schemes such as:
Mahatma Jyotirao Phule Jan Arogya Yojana (MJPJAY)
Pradhan Mantri Jan Arogya Yojana (PM-JAY)
Central Government Health Schemes (CGHS)
Our support may include helping patients understand:
Basic eligibility
Available treatment packages
Required documents
Empanelled hospitals
Hospital coordination
Scheme-related processes
Important
Government health scheme benefits are subject to:
Patient eligibility
Applicable government rules
Covered procedures
Package availability
Hospital empanelment
Medical authorization
Required documentation
Scheme guidelines in force at the time of treatment
Nizzo Heart Care does not guarantee approval, eligibility, cashless treatment or free treatment under any government healthcare scheme.
Final approval and coverage are determined according to the applicable scheme rules and authorized healthcare provider.
13. Free or Cashless Treatment
Information about free, cashless or scheme-covered treatment should not be understood as a guarantee that every patient will receive free treatment.
Where applicable, treatment may be covered fully or partly under a government scheme or other eligible program.
The final decision depends on the patient’s eligibility, diagnosis, procedure, authorization and applicable scheme rules.
Patients should confirm the coverage directly with the relevant empanelled hospital and scheme authorities before treatment.
14. Angioplasty and Cardiac Procedures
Nizzo Heart Care may help patients access or coordinate procedures such as:
Angiography
Angioplasty
Stent placement
Cardiac surgery
Bypass surgery
Valve surgery
Other cardiac procedures
The decision to perform any procedure is made by the treating cardiologist or cardiac surgeon.
Nizzo Heart Care does not independently decide whether a patient requires angioplasty, surgery or any other medical treatment.
15. Second Opinion
Nizzo Heart Care may help patients arrange a second opinion from an appropriate healthcare professional.
A second opinion is intended to help patients better understand their diagnosis and treatment options.
However:
A second opinion does not guarantee a different diagnosis.
It does not guarantee that surgery can be avoided.
It does not guarantee a particular treatment outcome.
The final treatment decision should be made with the treating medical team.
16. Post Heart Surgery Care
Nizzo Heart Care may help coordinate post-surgery services such as:
Follow-up consultations
Home nursing
Patient care
Physiotherapy
Home sample collection
Doctor-at-home services
Elderly care
Service availability depends on the patient’s location, medical requirements and healthcare partner availability.
These services are intended to support recovery and do not replace emergency medical treatment or hospital care.
17. Home Nursing Services
Home nursing services may be provided through healthcare professionals or service partners.
The scope of home nursing may depend on:
Patient condition
Doctor’s recommendation
Nursing requirements
Service package
Location
Availability of qualified staff
Nizzo Heart Care does not guarantee that a particular nurse or healthcare professional will always be available.
18. Doctor-at-Home Services
Doctor-at-home consultations may be available in selected locations.
A home consultation is not suitable for medical emergencies.
If a doctor determines that hospital treatment or emergency care is required, the patient should follow the doctor’s recommendation and seek appropriate medical care.
19. Home Diagnostic Services
Where available, Nizzo Heart Care may coordinate home sample collection for eligible laboratory tests.
Not every test can be performed at home.
Availability depends on:
Type of test
Patient location
Diagnostic partner
Sample requirements
Service availability
Test results are generated by the relevant diagnostic laboratory or healthcare provider.
20. Payment Terms
Where online payment or other payment options are available, payments may be processed through authorized payment providers.
You agree to provide accurate payment information when required.
Payment confirmation may be subject to:
Successful transaction
Payment gateway confirmation
Service availability
Appointment confirmation
Third-party payment providers may have separate terms and privacy policies.
21. Refunds
Refund rules may depend on the service purchased and the applicable healthcare provider’s policy.
If a refund is applicable, the amount and processing time may vary depending on:
Cancellation time
Service type
Payment method
Healthcare provider
Third-party payment gateway
Before making a payment, patients should review the applicable refund or cancellation terms.
22. Patient Responsibilities
Patients are responsible for providing accurate information.
This may include:
Correct name
Correct contact details
Accurate medical history
Existing medical reports
Current medicines
Allergies
Previous surgeries
Relevant health conditions
Providing incorrect or incomplete information may affect the ability of healthcare professionals to provide appropriate care.
Patients should also follow the instructions provided by their treating healthcare professionals.
23. Medical Reports and Documents
If you upload or share medical reports, prescriptions or other healthcare documents, you confirm that:
The information belongs to you or you are authorized to provide it.
The documents are provided for a legitimate healthcare purpose.
You will not knowingly provide fraudulent or altered documents.
We may use such documents for the healthcare coordination service you have requested, subject to our Privacy Policy and applicable law.
24. Privacy and Personal Information
Your use of Nizzo Heart Care services may involve the collection and processing of personal information and, where voluntarily provided, health-related information.
Our collection and use of personal information is explained in our Privacy Policy.
Please read the Privacy Policy before using our services.
25. Intellectual Property
Unless otherwise stated, the content available on the Nizzo Heart Care website may include:
Logo
Brand name
Text
Images
Graphics
Website design
Icons
Videos
Healthcare information
Other original materials
These materials may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute or commercially use our content without appropriate permission, except where permitted by law.
26. Third-Party Links
Our website may contain links to third-party websites, including:
Hospitals
Diagnostic centers
Government websites
Healthcare providers
Payment providers
Social media platforms
Other healthcare resources
These websites are independently operated.
Nizzo Heart Care is not responsible for the content, privacy practices, availability or terms of third-party websites.
You should review their applicable policies before using their services.
27. Accuracy of Website Information
We try to keep our website information accurate and up to date.
However, healthcare information, service availability, prices, hospital partnerships, government scheme rules and treatment packages can change.
Therefore:
Prices may change.
Services may become unavailable.
Healthcare providers may change.
Government scheme rules may change.
Treatment packages may be updated.
Eligibility requirements may change.
We recommend confirming important information before making a healthcare or financial decision.
28. No Guarantee of Treatment Results
Nizzo Heart Care does not guarantee a particular medical outcome.
The outcome of any medical treatment may depend on:
Patient’s medical condition
Age
Existing health conditions
Severity of disease
Treatment selected
Response to treatment
Doctor’s recommendations
Post-treatment care
Other medical factors
No website, healthcare coordinator or service provider can guarantee a specific medical result.
29. Limitation of Liability
To the extent permitted by applicable law, Nizzo Heart Care will not be responsible for losses or damages arising from:
Medical decisions made by independent healthcare professionals
Treatment outcomes
Hospital or doctor actions
Third-party service failures
Appointment cancellations by healthcare providers
Changes in government scheme eligibility
Delays caused by hospitals or healthcare providers
Website interruptions
Technical problems beyond our reasonable control
Incorrect information provided by users
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
30. Changes to Services
Nizzo Heart Care may modify, add, suspend or discontinue services from time to time.
Changes may be required because of:
Healthcare provider availability
Government regulations
Technology changes
Business requirements
Patient safety considerations
Changes in healthcare services
We may update the website to reflect such changes.
31. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes may be made because of:
New services
Changes in healthcare regulations
Changes in government schemes
Changes in technology
Changes in our business
Legal or regulatory requirements
The latest version will be published on this page.
The Effective Date at the top of this page will indicate when the current version became effective.
32. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India, subject to applicable legal requirements.
Any dispute relating to the use of Nizzo Heart Care services will be handled according to applicable Indian law and the jurisdiction of the appropriate courts.
The final jurisdiction clause should be reviewed and confirmed by a qualified legal professional based on the legal structure and registered office of Nizzocare Health Services.
33. Contact Nizzo Heart Care
If you have questions about these Terms & Conditions, our services or your healthcare enquiry, please contact us.
Nizzo Heart Care
Nizzocare Health Services
Phone: 7400452453
Email: contact@nizzocare.in
Website: www.nizzocare.in