Privacy Policy

Effective Date: 16 August 2026

Nizzo Heart Care, a service of Nizzocare Health Services, respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you visit or use the Nizzo Heart Care website, how we use that information, how we protect it and what choices you may have regarding your information.

We have written this policy in simple language so that you can easily understand how your information is handled.

1. About Nizzo Heart Care

Nizzo Heart Care is a heart-care service by Nizzocare Health Services that helps patients access and coordinate healthcare services such as:

Heart health checkups
Cardiologist consultations
Cardiac diagnostic tests
Angiography
Angioplasty
Cardiac surgery
Heart surgery packages
Government health scheme assistance
Post heart surgery care
Home nursing
Patient care
Physiotherapy
Home diagnostic services
Doctor-at-home services where available

Because some of these services may involve personal and health-related information, we take privacy and data security seriously.

2. Information We May Collect

When you use our website or contact us, we may collect information that you voluntarily provide.

Personal Information

This may include:

Full name
Mobile number
Email address
City or location
Age or date of birth, where required
Preferred appointment date
Healthcare service you are interested in
Other information you provide through our contact or appointment forms

Health-Related Information

If you choose to provide it for healthcare coordination, we may receive information such as:

Symptoms
Medical history
Diagnosis
Doctor’s advice
Medical reports
Test results
Surgery details
Treatment information
Prescription information

Please only provide information that is necessary for the service you are requesting.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically depending on the technologies we use.

This may include:

IP address
Browser type
Device type
Operating system
Website pages visited
Approximate location derived from technical information
Date and time of website visits
Referring website
Website interaction information

This information may help us understand how visitors use our website and improve website performance.

4. How We Use Your Information

We may use your information for legitimate healthcare and business purposes, including:

Healthcare Service Coordination

To help coordinate:

Doctor appointments
Cardiologist consultations
Diagnostic tests
Hospital appointments
Heart surgery consultations
Post-surgery care
Home healthcare services

Communication

To contact you regarding:

Your enquiry
Appointment requests
Requested healthcare services
Service updates
Important information relating to your enquiry

Improving Our Services

We may use information to understand how users interact with our website and improve our services, website experience and patient support.

Government Health Scheme Assistance

If you request assistance with applicable government healthcare schemes, we may use relevant information to help determine what information or documentation may be required and coordinate with appropriate healthcare providers or hospitals.

Examples may include MJPJAY and PM-JAY, subject to applicable eligibility and scheme rules.

Security and Fraud Prevention

We may use information to protect our website, systems, users and services from unauthorized access, fraud, misuse or security threats.

Legal and Regulatory Requirements

We may process or retain information when required by applicable law, regulation, legal process or government authority.

5. Health Information and Medical Reports

Nizzo Heart Care may receive health-related information when you voluntarily provide medical reports, prescriptions, test results or other healthcare information for the purpose of obtaining or coordinating a service.

We aim to use such information only for appropriate purposes connected with the requested healthcare service, subject to applicable law.

Please Note

Nizzo Heart Care is not intended to replace your treating doctor or hospital.

Information submitted through the website does not by itself create a doctor-patient relationship unless a consultation is actually provided by an appropriate healthcare professional.

6. How We Share Your Information

We do not intend to sell your personal information as a product.

However, when necessary to provide a requested service, we may share relevant information with appropriate parties.

These may include:

Doctors and Healthcare Professionals

Information may be shared with a doctor or healthcare professional when necessary to arrange or provide a requested consultation or healthcare service.

Hospitals

Relevant information may be shared with hospitals when required for appointment coordination, treatment coordination, admission or other requested healthcare services.

Diagnostic Centers and Laboratories

Relevant information may be shared with diagnostic providers when required to arrange tests or process requested services.

Home Healthcare Professionals

Where you request home nursing, physiotherapy, patient care, doctor-at-home or similar services, relevant information may be shared with the service provider responsible for delivering that service.

Technology and Service Providers

We may use trusted third-party service providers for website hosting, communication, analytics, security, appointment management, payment processing or other business functions.

Such providers should receive only information reasonably required for the services they provide.

Government or Regulatory Authorities

Information may be disclosed where required by applicable law, legal process or government authority.

7. Consent and Your Choices

Where consent is required under applicable law, we will seek appropriate consent before processing your personal information for that purpose.

You may have choices regarding certain uses of your information, including withdrawing consent where applicable.

Withdrawal of consent may not affect processing that was already lawfully carried out before withdrawal.

It may also affect our ability to provide certain services that require the relevant information.

8. Marketing Communications

If you choose to receive promotional or marketing communications from us, we may contact you about:

Heart health packages
Health checkup offers
Healthcare services
Educational content
New services
Promotional offers

You may request to stop receiving promotional communications at any time.

However, we may still send important service-related communications when necessary, such as appointment information or updates relating to a service you have requested.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information and understand how visitors use the website.

We may use cookies for purposes such as:

Website functionality
Security
Analytics
Improving website performance
Understanding visitor behaviour
Marketing, if applicable

The actual cookies used by Nizzo Heart Care will depend on the technologies installed on the website.

You may be able to control cookies through your browser settings.

If we use non-essential cookies that require consent under applicable law, we will provide an appropriate consent mechanism.

10. Third-Party Services

Our website may use third-party services such as:

Website hosting providers
Google Analytics or similar analytics tools
Google Maps
WhatsApp or communication services
Payment gateways
Appointment systems
CAPTCHA or security services
Social media services

These third-party services may process information according to their own privacy policies.

Nizzo Heart Care does not control the privacy practices of independent third-party websites and services.

We recommend reviewing their respective privacy policies before providing information through them.

11. Data Security

We take reasonable steps to protect personal information from:

Unauthorized access
Accidental loss
Misuse
Unauthorized disclosure
Alteration
Destruction

Depending on the systems we use, security measures may include access controls, secure connections, authentication, restricted access and other appropriate technical and organizational safeguards.

However, no online system can be guaranteed to be completely secure.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide requested services, to meet legal or regulatory requirements, to resolve disputes or for other legitimate purposes.

The exact retention period may depend on:

Type of information
Healthcare service provided
Legal requirements
Business requirements
Whether an ongoing service relationship exists

When information is no longer required, it may be deleted, anonymized or securely disposed of, subject to applicable legal requirements.

13. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information.

These may include the ability to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion where legally permitted
Withdraw consent where applicable
Request information about how your data is being used
Raise a privacy-related complaint

The specific rights available to you may depend on applicable law and the nature of the processing.

India’s Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025 establish a framework for processing digital personal data and include requirements around clear notices, consent and mechanisms for exercising applicable rights. The Rules were notified by the Ministry of Electronics and Information Technology in November 2025, with provisions subject to the phased commencement schedule.

The official framework emphasizes that privacy notices should be clear, standalone and understandable, including information about the personal data collected and the purposes for processing it.

14. How to Request Access, Correction or Deletion

If you want to ask about your personal information or exercise an applicable privacy right, contact us using the details below.

Privacy Contact

Nizzo Heart Care / Nizzocare Health Services

📧 Email: contact@nizzocare.in
📞 Phone: 7400452453
🌐 Website: www.nizzocare.in

Please include enough information to help us understand your request.

For security reasons, we may need to verify your identity before processing certain requests.

15. Children’s Privacy

Our website is primarily intended for adults seeking healthcare information and services.

If information relating to a child is required for a healthcare service, it should be provided by a parent, guardian or other person legally authorized to act on the child’s behalf, as applicable.

We do not knowingly seek unnecessary personal information from children.

16. Links to Other Websites

Our website may contain links to third-party websites, including hospitals, healthcare providers, government websites, payment services or other resources.

Once you leave the Nizzo Heart Care website, the privacy practices of that third-party website will apply.

We recommend reading the privacy policy of every external website you visit.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made because of:

New services
Changes to our website
Changes in technology
Changes in legal or regulatory requirements
Changes in the way we process information

When we make significant changes, we may update the Effective Date shown at the top of this page.

We encourage visitors to review this page periodically.

18. Contact Us

If you have questions about this Privacy Policy or how Nizzo Heart Care handles personal information, please contact us.

Nizzo Heart Care

Nizzocare Health Services

📞 7400452453
📧 contact@nizzocare.in
🌐 www.nizzocare.in

Your Privacy Matters to Us

We are committed to handling your information responsibly and providing a clear and trustworthy healthcare experience.